Resolution 2012-3: Procedures for Receiving and Reviewing Complaints

 

Effective: September 12, 2012

The Virginia Department of Professional and Occupational Regulation (DPOR) has established the office of Common Interest Community Ombudsman. The Ombudsman hears complaints of alleged violations by Association Boards of Directors of common interest community laws or regulations.

Talltree South has established its process for filing complaints against the board with the management company, Cardinal Management, who will review the complaint and follow the procedure to address the complaint and potentially escalate it to the Ombudsman if appropriate.

Note that these types of complaints are NOT ordinary complaints about a light being out, a water leak, or a car being accidentally towed, but serious complaints that the Association or the Board has broken the law. For routine complaints, please continue to fill out an Action Request Form and provide it to the Site Office. Contact the Site Office for assistance.

If you want to know more about the Virginia Ombusdman program, see http://www.dpor.virginia.gov/CIC-Ombudsman/

The attached .pdf document contains Resolution 2012-3 and the complaint form to be used for filing the complaint.

View or download Resolution 2012-3 and the Association Complaint Form. [pdf format]

 

 

Governing Documents

The Virginia Condominium Act, as amended, gives the Association its legal status and gives the Association authority to levy and collect assessments.  The Declaration and the Bylaws authorize and describe how the Association is to be governed.

The Bylaws are the legal document that governs how the TallTree South Condominium Association operates. This large document is part of the resale packet provided to purchasers. For example, it sets out the officers of the Board of Directors and their terms of office. Amending the Bylaws requires a vote of 2/3 of the unit owners.

The Board Resolutions result in the Rules and Regulations for the policies and procedures to be followed by the Board, the Association management staff, and the Talltree South owners and residents. These rules apply to both unit owners and tenants, and have been provided in on this website and in the Owners and Tenants Handbook. Landlords must make sure that tenants review and agree to abide by all these rules as part of their lease agreement. Talltree South unit owners and tenants must receive and review the governing documents when they purchase or rent at Talltree.

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Kelly Dillon
Rick Russell
Talltree South
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Steve RugenSteve Rugen
Cardinal Management Group