Resolution 2012-3: Procedures for Receiving and Reviewing Complaints

 

Effective: September 12, 2012

The Virginia Department of Professional and Occupational Regulation (DPOR) has established the office of Common Interest Community Ombudsman. The Ombudsman hears complaints of alleged violations by Association Boards of Directors of common interest community laws or regulations.

Talltree South has established its process for filing complaints against the board with the management company, Cardinal Management, who will review the complaint and follow the procedure to address the complaint and potentially escalate it to the Ombudsman if appropriate.

Note that these types of complaints are NOT ordinary complaints about a light being out, a water leak, or a car being accidentally towed, but serious complaints that the Association or the Board has broken the law. For routine complaints, please continue to fill out an Action Request Form and provide it to the Site Office. Contact the Site Office for assistance.

If you want to know more about the Virginia Ombusdman program, see http://www.dpor.virginia.gov/CIC-Ombudsman/

The attached .pdf document contains Resolution 2012-3 and the complaint form to be used for filing the complaint.

View or download Resolution 2012-3 and the Association Complaint Form. [pdf format]

 

 

Board of Directors

The Board of Directors of Talltree South consists of five members elected by the unit owners of the Association.  The Board:

  • Plans and budgets for ongoing maintenance of the property, including setting the condominium fees to insure proper funding of the budget
  • Contracts for work to ensure proper maintenance and upkeep of the property
  • Establishes and enforces policy, rules, and regulations in accordance with the bylaws, to keep the property a pleasant place to live.

Board terms are staggered to provide continuity.  Each year, some of the seats are up for election.

The Board meets on the second Wednesday of the month at the local elementary school or other nearby location, at 7:00 PM. Meeting notices and agendas are posted on the bulletin boards for your convenience. Whether you are an owner or tenant, you are welcome at the Board meeting.

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Kelly Dillon
Talltree South
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Kelly YoungKelly Young
CMCA, AMS
Cardinal Management Group