Here are some answers to commonly asked questions.

How do I get a coupon book for the new year?

Contact the site office for instructions on where to pay your condo fee.  New coupon books will be mailed to you before the start of each year.  Assessments are due on the 1st day of each month.

How do I get a parking decal or visitor pass?

If you need parking decals or temporary visitor's passes, please contact the on-site office. They can also be mailed to you.

What do I do about a noise problem from my neighbors?

You may contact the Fairfax County Police at their non-emergency number (703) 691-2131 for all matters that involve neighbor to neighbor noise complaints and suspicious persons or activities.

How do I contact someone after hours?

The Board has arranged with Cardinal Management to hande emergency calls any time the site office is not open.

(1) Before 5:00 PM, call (703) 569-5797 (Cardinal is open)

(2) After 5:00 PM, call 1-866-370-2989 (24/7 emergency answering service).

How do I get a copy of the approved budget?

If you need a copy, contact the on-site office.

Things You Should Know

Laundry Facilities

Laundry facilities are provided on the terrace level as a concession by a laundry vendor. Washers and dryers are NOT ALLOWED IN INDIVIDUAL UNITS.

To report a malfunction of a washer or dryer, first call the vendor at the number listed on the machines, then notify the site office using the Action Request Form in the laundry room. It is important to leave the washers clean and to remove any lint buildup in the lint trap of the dryer each time you use it.

DO NOT OVERLOAD THE MACHINES. Trying to save $2 could end up costing $200 in repairs or cleanup. When in doubt, divide your load!

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