It is important that every owner maintain his or her unit so that it does not leak, but sometimes accidents occur such as overflowing tubs, leaking pipes, or showers with failing caulk or grout. If a leak originates in a unit, it is the responsibility of that unit owner to fix the problem and any damage caused to other units or to the common elements. If a leak originates in a common element, it is the Association's responsibility.

If your neighbor above is leaking into your unit, vice versa, you will need to work with your neighbor to resolve the issue. In an emergency situation, the Association may need to enter a unit to avoid further damage, which is a major reason why contact phone numbers and keys are needed for all units.

Remember that the Association's insurance does not cover repair or replacement of your personal possessions or the upgrades you may have installed in your unit. See the article on insurance for more information.

Things You Should Know

Keys

The Bylaws require that each owner supply the Association with a working set of keys for emergency access and to perform other necessary duties. The keys are not a lock-out service, however, if you have provided the office with a key, the on-site manager can give you access to your unit during office hours. If your front and rear doors are keyed differently, you may want to provide both keys to the office in case an emergency blocks one door.

Mailbox keys are solely the responsibility of the Unit Owner. Neither the Association nor the Postal Service has a key for your individual mailbox. If your key is lost, the safest recourse is to replace the mailbox lock using the services of a locksmith.

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